We will happily replace any defective item, however, there is a 20% restocking fee for the return of any non-defective items.
IMPORTANT: Before returning ANY product, you must first contact us to obtain a Return Merchandise Authorization Number (RMA#). The RMA# MUST be written on the outside of the box, and there must be a note in the box explaining the problem. Returns received without a note will result in a longer processing time.
RETURNS THAT DO NO HAVE RMA# ON THE LABEL WILL BE REFUSED AND RETURNED TO THE SENDER
Send all returns to this address:
DIY Home Protection
RMA # 00000000 (replace with your RMA#)
1867 Caravan Trail #105
Jacksonville, FL 32216
Once a return is received, we will determine whether or not it is defective and then process your request.
If the your item was found to be defective, we will ship a replacement to you at no charge. If the product is NOT defective, you will be issued a refund, minus the 20% restocking fee.
We will email you when your return is received and processed. DIY Home Protection does NOT pay for shipping on returned items.
Return Policy for Hidden Cameras, Surveillance Equipment and Our Other Hi-Tech Products
We at DIY Home Protection strive to offer our customers the best products at the best possible prices. Due to the nature of the products, returns will not be accepted unless the product is found to be defective or unless otherwise explicitly stated on the specific product page.
All returns, refunds, or exchanges must be approved by DIY Home Protection before any products are returned.
We have implemented this policy because of the misuse of our former liberal return policy. A few unscrupulous people have ordered our products for specific short term uses and then returned the product in a condition that would not allow us to resell. We test all of our products before shipping. Your satisfaction is our number one concern. If you have any question regarding our products, please contact admin @ diyhomeprotection.com (or use the “Contact” link at the top of every page) before placing an order.
RETURN POLICY: All our hidden cameras, surveillance equipment, and other hi-tech products are special ordered by the person ordering and are NOT subject to cancellations. Due to the nature of our product line, returns will only be accepted for products damaged upon shipment to the customer*. All returns must be authorized by DIY Home Protection before product(s) is returned. All products must be returned in the original packaging. DIY Home Protection will replace, refund, or credit your account for returned product(s) at DIY Home Protection’s discretion.
*Special exceptions may be made on a case by case basis determined by DIY Home Protection. In this event, returns are subject to deductions for shipping costs and a 25% restocking charge and must be returned within a five (5) day period from date of receipt of product(s). NO refunds will be given for products returned without explicit permission from DIY Home Protection.
Any return must be authorized by a representative of DIY Home Protection and under no circumstances will returns be accepted otherwise. Authorization and shipping instructions must be obtained from DIY Home Protection. No returns will be authorized after five (5) BUSINESSs days of receipt of product(s) by the customer.
SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE.
REQUESTS TO RETURN PRODUCTS MUST BE OBTAINED FROM DIY Home Protection WITHIN A FIVE (5) DAY PERIOD AFTER THE CUSTOMER HAS RECEIVED THE PRODUCT(S).
WARRANTY: We guarantee all DIY Home Protection products to be free of defects in workmanship and material for 90 days (unless manufacturer’s warranty is longer) after sale to the customer. We will replace or repair the product(s) at our option providing there is no evidence of customer misuse, or alteration.
You must obtain a RMA Number BEFORE you return ANY item.
If you have any questions regarding this Return Policy, please contact us before you order. Changes may be made to this policy without notice. Check back for the most up-to-date Return Policy.